Frequently Asked Questions

Yes, but only in an emergency. It's a single flat key that easily fits in your wallet.

In the cylinder's box, you'll find a code card with a number. You can use it to order extra keys from an authorized local locksmith or the cylinder's manufacturer.

We offer easy-to-install adapters for European, Nordic, and Swiss lock types. However, you can replace your European cylinder for a tedee-compatible modular cylinder. Read more about both setups here.

First, you need to identify your door's lock type. Then you need to decide if you're getting a new Euro-profile cylinder or using an adapter for European, Nordic, or Swiss lock. You can find all hardware information and step-by-step instructions here.

When mounting tedee on European lock, check the comparison of cylinder and adapter installation in this article. If you decide to get a new cylinder, this blog post guides you how to choose one from five of our variants.

If your lock is of European, Swiss, or Nordic type, it is available to install tedee with an adapter. However, there are some conditions for your door and cylinder. You can find more information in our blog post. If your lock is European and you're not sure whether to use an adapter or replace a cylinder, you can find the comparison of both setups here. 

If your lock cylinder is of European, Swiss, or Nordic type, and the distance between the keyhole and the door frame is above 30mm - then most likely yes! Read a thorough overview of requirements on our blog.

Yes. Our GERDA cylinders are certified Class 6 European Safety standard, while available M&C cylinders possess SKG*** rating and proven burglar resistance.

We have a couple of options for enabling use of tedee with Master Key or Keyed Alike systems. Please, contact us at [email protected] with details of your setup.

Yes! We offer that as a custom order that takes about 2-3 weeks to prepare. Contact us at [email protected]

Our lock essentially functions as a doorknob. This way, the door can always be opened from the inside by manually turning the lock. Likewise, you can always open with a standard key from the outside. Just make sure your cylinder features a safety clutch. All cylinders available on our website have this option.   

Yes, here you'll find video tutorials that make it quick and easy. However, take notice that with a Euro-type adapter, you will need to cut your key - you can do it at a locksmith shop near you.

Below is a short video that fully illustrates how to install the cylinder in the door.

It is compatible with three-point locking systems. However, in setups that require the door handle to be raised to close the door, auto-lock and remote unlocking  features will not be available.  

This extra step of unlocking the door makes the lock work as if you push the handle. So if your door opens to the inside, you can enter your home complete hands-free, just by pushing the door. This feature is also crucial in doors with a doorknob (not a pressable handle) from the outside.

You can still open with a standard key. Also, you can log in to the tedee app and unlock the door with any other device. Maybe ask a neighbour to use their phone? 

If you have any more doubts about using a smart lock, you can find most of the answers in a blog post: Top 10 Smart Lock Doubts, explained.

tedee is an AV-certified secure smart home device. Mechanically, a smart lock does not affect hardware security in any way.

Yours - and only yours - digital access is ensured with multiple technologies. All communication is encrypted with a multi-level mechanism, cloud access is authenticated with asymmetric keys.

At the same time, Bluetooth connection uses a secure protocol. 

Not yet. You still need to grant access manually through an app. However, we have made sure it's easy and convenient.  

You can check your battery status on the app. It will also automatically notify you when the time to charge is approaching.

You can, but tedee provides a dedicated business portal that gives you a broader view over multiple locks and users. In addition, you can use it with no extra fees. Read more.

Yes, you can create separate organizations in your business portal, each made of multiple locks and users. Read more about business access control with tedee in our blog post.

 The decision about relying on a cloud was extensively debated. However, after realizing how much security it allows us to introduce, we have decided it is the safest and most reliable solution. We are considering making an offline version, but we cannot confirm if and when it would be available.

We're sorry, but not right now. Both smart lock and adapters are available in black and silver versions, designed to fit many interior designs. 

 In this case, you can open the lock from the outside with a standard key. From the inside, you can open manually with a doorknob or by pressing a button. You can also configure its automatic locking, but you need to use a smartphone to set that at least once.

It's available at https://portal.tedee.com/. You log in with your standard tedee account.

Fortunately, the protocol we use (TLS 1.3 and SHA 256) is almost impossible to brute-force. Furthermore, even in extreme situations, our Azure Active Directory cloud serves as another encryption tool by checking the device's communication certificate.

Yes! We made sure to make it an important case and decided to use an online cloud to store user data and keep it only in assigned tokens. Therefore none of your details used for operating a smart lock is stored online. However, with your permission, we may use your information for marketing purposes. These are independent of your smart lock data, and you can always unsubscribe from marketing contacts. 

You can still handle traditional keys for use from the outside. On the inside, tedee might work as a standard manual knob. We suggest that a couple of days before your guests' arrival, you send them a message with short instructions to install an app, make an account and links to our website. You can create this notice once and use it with multiple bookings.

The bridge is a small device installed up to 2m away from your door. It connects to your lock via Bluetooth and to the internet through home Wi-Fi. 

Using a bridge is how you get all of the smart lock benefits - but it's not required. Read more on our smart lock blog. 

Yes, you can connect as many locks as you want - as long as they are up to 2m away from the bridge. This way, you can usually use just one bridge in corridors and other multidoor spaces.

No, it's not necessary. But a bridge connects your lock to the internet - giving you many perks of remote control, real-time notifications and automatic updates. Read more.

The bridge should be placed up to 2m away from the smart lock and within the Wi-Fi range. Ideally, the space between your bridge and lock should not be obstructed by heavy objects that interfere with the Bluetooth signal. 

You can find the comparison of features available with and without the bridge on our smart lock blog. 

Yes, it needs to be placed in the Wi-Fi range that is connected to the internet.  

In the cylinder's box, you'll find a code card with a number. You can use it to order extra keys from an authorized local locksmith or the cylinder's manufacturer.

We offer easy-to-install adapters for European, Nordic, and Swiss lock types. However, you can replace your European cylinder for a tedee-compatible modular cylinder. Read more about both setups here.

If your lock is of European, Swiss, or Nordic type, it is available to install tedee with an adapter. However, there are some conditions for your door and cylinder. You can find more information in our blog post. If your lock is European and you're not sure whether to use an adapter or replace a cylinder, you can find the comparison of both setups here. 

First, you need to identify your door's lock type. Then you need to decide if you're getting a new Euro-profile cylinder or using an adapter for European, Nordic, or Swiss lock. You can find all hardware information and step-by-step instructions here.

When mounting tedee on European lock, check the comparison of cylinder and adapter installation in this article. If you decide to get a new cylinder, this blog post guides you how to choose one from five of our variants.

If your lock cylinder is of European, Swiss, or Nordic type, and the distance between the keyhole and the door frame is above 30mm - then most likely yes! Read a thorough overview of requirements on our blog.

Yes. Our GERDA cylinders are certified Class 6 European Safety standard, while available M&C cylinders possess SKG*** rating and proven burglar resistance.

We have a couple of options for enabling use of tedee with Master Key or Keyed Alike systems. Please, contact us at [email protected] with details of your setup.

Yes! We offer that as a custom order that takes about 2-3 weeks to prepare. Contact us at [email protected]

Our lock essentially functions as a doorknob. This way, the door can always be opened from the inside by manually turning the lock. Likewise, you can always open with a standard key from the outside. Just make sure your cylinder features a safety clutch. All cylinders available on our website have this option.   

Below is a short video that fully illustrates how to install the cylinder in the door.

It is compatible with three-point locking systems. However, in setups that require the door handle to be raised to close the door, auto-lock and remote unlocking  features will not be available.  

This extra step of unlocking the door makes the lock work as if you push the handle. So if your door opens to the inside, you can enter your home complete hands-free, just by pushing the door. This feature is also crucial in doors with a doorknob (not a pressable handle) from the outside.

Yes, here you'll find video tutorials that make it quick and easy. However, take notice that with a Euro-type adapter, you will need to cut your key - you can do it at a locksmith shop near you.

If your lock cylinder is of European, Swiss, or Nordic type, and the distance between the keyhole and the door frame is above 30mm - then most likely yes! Read a thorough overview of requirements on our blog.

Below is a short video that fully illustrates how to install the cylinder in the door.

We are very sorry and will do our best to find and correct the issue. Please contact us at [email protected] with your order details: phone number, e-mail, billing address, and delivery address.

We have a couple of options for enabling use of tedee with Master Key or Keyed Alike systems. Please, contact us at [email protected] with details of your setup.

Yes! We offer that as a custom order that takes about 2-3 weeks to prepare. Contact us at [email protected]

We're sorry, but not right now. Both smart lock and adapters are available in black and silver versions, designed to fit many interior designs. 

Please, send us an e-mail with more details about what you're looking for at [email protected].