tedee sets

Frequently Asked Questions

• How can I get extra keys for my smart door lock?

  In the cylinder's box, you'll find a code card with a number. You can use it to order extra keys from an authorized local locksmith or the cylinder's manufacturer.

• What if my electricity or home Wi-Fi is down?

  As long as a battery in your smart lock is charged, you can use it in an offline mode: unlock and share access through the tedee app and Bluetooth. If you have more questions about everyday smart lock use, you may get some answers here: Top 10 Smart Lock Doubts, explained.

• How to choose the right hardware for my door?

  First, you need to identify your door's lock type. Then you need to decide if you're getting a new Euro-profile cylinder or using an adapter for European, Nordic, or Swiss lock. You can find all hardware information and step-by-step instructions here.

  When mounting a tedee smart lock on a European lock, check the comparison of a cylinder and adapter installation in this article. If you decide to get a new cylinder, this blog post guides you how to choose one from five of our variants.

• Can I connect multiple smart locks to one bridge?

  Yes, you can connect as many smart locks as you want - as long as they are up to 2m away from the bridge. This way, you can usually use just one bridge in corridors and other multidoor spaces.

• Can one lock be used by more than 50 users?

  Yes, you can give access to any amount of users. We have also created a desktop app that makes the management of multiple accesses much more convenient.